Privacy Policy

Zaid Groups respects the privacy of website visitors, business contacts, and B2B customers.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an inquiry, request a quotation, communicate with our team, or discuss a custom apparel manufacturing project.

Zaid Groups is a Pakistan-registered B2B custom apparel manufacturer with manufacturing operations in Sialkot, Pakistan. European client communication and product presentation support are provided from Lecce, Italy.

This website is intended for B2B inquiries, quotation requests, sample development, private-label production, and custom manufacturing projects.

1. Data Controller

For the purposes of this Privacy Policy, the data controller is:

Zaid Groups
Registered Business & Manufacturing Operations
Sambrial, Sialkot, 51070
Pakistan

Email: contact@zaidgroups.com

European Client Communication:
Lecce, Italy
+39 380 599 4654
Phone & WhatsApp

If your legally registered business name is different from “Zaid Groups,” replace the controller name above with the exact registered business name that issues invoices and receives customer payments.

2. Information We Collect

We may collect personal and business information that you provide directly to us or that is generated when you use our website.

Contact Information

This may include:

• Name
• Company name
• Business email address
• Phone or WhatsApp number
• Country
• Delivery or business address, where relevant

Project and Quotation Information

This may include:

• Product type
• Required quantity
• Sample or bulk production requirements
• Reference images
• Design files
• Logos or branding details
• Size information
• Material preferences
• Packaging requirements
• Delivery destination
• Required delivery date
• Other project details provided by you

Business Communication

This may include information shared through:

• Website forms
• Email
• WhatsApp
• Phone calls
• Social media messages
• Catalog or quotation discussions
• Project approval communication

Commercial and Order Information

Where a quotation, sample order, or production order is discussed or confirmed, we may process information related to:

• Quotations
• Invoices
• Payment confirmation records
• Project specifications
• Shipping details
• Courier tracking information
• Claim or support records

We do not collect or store full credit card or debit card details on this website. Where online payment services, bank transfers, or third-party payment providers are used, payment processing is handled through the relevant payment, banking, or financial service provider.

Technical Information

When you visit our website, limited technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location derived from technical data
• Date and time of visit
• Cookie and similar tracking information

This information helps maintain website functionality, security, and performance.

3. How We Use Your Information

We use personal and business information for legitimate B2B and operational purposes, including:

• Responding to inquiries
• Preparing quotations
• Reviewing product requirements
• Communicating about sample development
• Managing custom manufacturing projects
• Preparing invoices or commercial documents
• Coordinating production requirements
• Managing shipping and delivery
• Providing customer support
• Reviewing product claims or delivery issues
• Improving our website and communication process
• Protecting the website and business from misuse, fraud, or unauthorized activity
• Complying with applicable legal, tax, accounting, or business record obligations

We do not use your information to make automated decisions that produce legal or similarly significant effects.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we may process personal information on one or more of the following bases:

Contract or Pre-Contractual Steps

We may process your information to respond to quotation requests, prepare commercial offers, manage project discussions, produce samples, fulfill confirmed orders, and provide related support.

Legitimate Business Interests

We may process information for normal B2B communication, project coordination, record keeping, website security, fraud prevention, customer support, and improvement of our services.

Legal Obligations

We may process and retain information where required for tax, accounting, customs, business record, dispute, or regulatory purposes.

Consent

Where legally required, we may rely on your consent for certain marketing communications, cookies, or optional data uses. You may withdraw consent where applicable.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information only where necessary for business, operational, legal, or service-related purposes.

This may include sharing information with:

• Manufacturing and production team members
• Courier and logistics providers
• Payment, banking, or financial service providers
• IT, website, hosting, email, and security service providers
• Professional advisers, where required
• Customs, tax, or legal authorities, where necessary or legally required
• Business partners or service providers involved in an agreed project

Only the information reasonably necessary for the relevant purpose is shared.

6. International Data Handling

Zaid Groups is registered and operates its manufacturing activities in Pakistan.

If you are located in the European Union, the United Kingdom, the United States, Australia, Canada, or another country outside Pakistan, your information may be communicated to or processed in Pakistan for quotation review, project coordination, manufacturing, shipping, customer support, or business administration.

Where applicable data protection rules require safeguards for international transfers, Zaid Groups will handle personal information with appropriate commercial care and use reasonable measures to protect it against unauthorized access, misuse, loss, or disclosure.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to support website functionality, improve browsing experience, analyze website performance, and help maintain security.

Cookies may be used to:

• Remember basic website preferences
• Understand website traffic
• Improve website performance
• Support form functionality
• Help protect the website from misuse

You can adjust cookie settings through your browser. If you disable cookies, some website features may not function correctly.

Where legally required, non-essential cookies will be used only according to the consent choices available on the website.

8. Marketing Communication

If you contact Zaid Groups, we may use your business contact details to respond to your inquiry or follow up on a relevant B2B project discussion.

We may also send business-related updates where permitted by applicable law or where you have requested such communication.

You can ask us to stop sending marketing or promotional communication at any time by contacting:

contact@zaidgroups.com

We will still be able to send necessary project, quotation, invoice, delivery, or support communication related to an active or previous business transaction.

9. Data Retention

We keep personal and business information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The nature of the inquiry
• Whether a quotation was prepared
• Whether a sample or production order was confirmed
• Tax, accounting, customs, or business record requirements
• Warranty, claim, dispute, or legal considerations
• Operational and security requirements

General website inquiry information may be deleted or reviewed when it is no longer needed.

Commercial records related to quotations, invoices, production, shipping, claims, or business transactions may be retained for a longer period where required for legal, tax, accounting, or business record purposes.

10. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include controlled access to business communication, secure website systems, limited internal access, password protection, service-provider safeguards, and other commercially reasonable security practices.

No website, email, messaging platform, or internet-based communication method can be guaranteed to be completely secure. You should avoid sending highly sensitive information unless it is necessary for the project and an appropriate communication method has been agreed.

11. Your Rights

Depending on your location and applicable data protection law, you may have rights regarding your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Request restriction of processing where applicable
• Object to certain processing where applicable
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Complain to a competent data protection authority where applicable

To exercise a privacy-related right, contact us at:

contact@zaidgroups.com

We may need to verify your identity or request additional information before responding to certain requests.

Some information may need to be retained where required for legal, tax, accounting, customs, dispute, fraud-prevention, or legitimate business purposes.

12. Third-Party Links

Our website may contain links to third-party websites, social media pages, courier websites, payment services, or other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

You should review the privacy policy of any third-party website or service before providing personal information.

13. Children’s Privacy

This website is intended for business users and B2B inquiries.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so that we can review and remove the information where appropriate.

14. Product Images, Logos, and Client-Supplied Files

If you submit logos, artwork, product images, measurements, brand files, or other project materials, we use those materials only for reviewing, quoting, developing, or producing the requested project unless otherwise agreed.

You are responsible for ensuring that you have the right or authorization to provide any logo, trademark, design, photograph, copyrighted artwork, or other material submitted for manufacturing.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements, or data-handling practices.

The updated version will be posted on this page.

Where appropriate, we may indicate the latest update date at the top or bottom of the policy.

16. Contact Us

For privacy questions, data requests, or concerns about this Privacy Policy, contact:

Zaid Groups

Email:
contact@zaidgroups.com

European Client Communication:
+39 380 599 4654
Phone & WhatsApp

Registered Business & Manufacturing Operations:
Sambrial, Sialkot, 51070
Pakistan